PRIVACY POLICY
Effective Date: October 1, 2026
Last Updated: October 1, 2026
Career Services Network LLC (“CSN,” “we,” “us,” or “our”) operates the My Family First website and membership portal at my-familyfirst.com, including the Family First public pages, member resources, webinars, communications, and related services (collectively, the “Services”).
This Privacy Policy explains what information we collect, how we use and disclose it, and the choices available to you.
Information We Collect
Information You Provide
Account and Contact Information
Such as your name, email address, telephone number, username, and password.
Membership and Transaction Information
Such as the plan selected, trial and renewal dates, transaction history, billing address, and payment status. Payment card details are processed by our payment processor and are not intended to be stored directly by CSN.
Communications You Send to Us
Including customer support requests, survey responses, webinar registrations, and feedback.
Information You Voluntarily Enter
This may include information entered into worksheets, quizzes, or interactive features. Please do not submit Social Security numbers, medical records, financial account numbers, or other highly sensitive information through the portal.
Marketing Preferences
Including information submitted to receive Family First Picks or other email communications.
Information Collected Automatically
Device and Usage Information
Such as Internet Protocol (IP) address, browser type, device type, operating system, referring pages, pages viewed, dates and times of access, and general interaction with the Services.
Cookies and Similar Technologies
We may use cookies and similar technologies to keep you signed in, remember preferences, understand use of the Services, improve performance, and support security.
Resource Usage Information
This may include information about resource views, downloads, or searches when analytics or portal tools are configured to collect that information.
Information From Service Providers
We may receive limited information from companies that help us operate the Services, such as payment confirmation from our payment processor, email engagement information from our email provider, webinar attendance information from our virtual meeting provider, and website analytics information.
How We Use Information
We may use information we collect to:
Create, authenticate, and administer accounts and memberships.
Provide preview trial access, process payments and renewals, and manage upgrades, cancellations, and refunds.
Deliver resources, webinars, downloads, customer support, and administrative communications.
Send newsletters, Family First Picks, and promotional communications where permitted. You may unsubscribe from promotional emails, but we may still send transactional or service-related messages.
Understand how the Services are used, improve content and navigation, troubleshoot problems, and develop new features.
Maintain security, prevent misuse, enforce our agreements, and comply with legal obligations.
Create aggregated or deidentified information that does not reasonably identify an individual.
How We Disclose Information
We may disclose personal information in the following circumstances:
Service Providers
To service providers that perform functions for us, including website hosting, membership management, payment processing, email delivery, analytics, webinar delivery, data storage, security, and professional services. These providers receive information only as reasonably necessary to perform services for us.
Legal and Safety Requirements
To comply with applicable law, legal process, or governmental requests; protect the rights, safety, or property of CSN, our users, or others; or investigate fraud or security concerns.
Business Transactions
In connection with a merger, financing, sale, reorganization, or transfer of all or part of our business or assets, subject to appropriate safeguards.
With Your Direction or Consent
When you direct us to disclose information or otherwise provide your consent.
CSN does not sell personal information for money. CSN does not knowingly share personal information for cross-context behavioral advertising. These statements should be confirmed against the final advertising and analytics configuration before publication.
Payments
Payment information is submitted directly to the payment processor used by the portal. The processor’s use of your information is governed by its own privacy policy and terms.
CSN may receive a transaction identifier, card type, partial card details, billing information, and payment status, but does not intend to receive or store your complete card number or security code.
Cookies and Analytics
We may use necessary cookies for account access, security, and site operation, as well as analytics cookies to understand website performance and use.
Your browser settings may allow you to reject or delete cookies, although some portal features may not function correctly without necessary cookies.
If the final site uses advertising cookies or other nonessential tracking that requires consent, CSN should add an appropriate cookie consent mechanism and update this section accordingly.
Data Retention and Security
We retain personal information for as long as reasonably necessary to provide the Services, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary based on the type of information and the reason it was collected.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You are responsible for keeping your password confidential and promptly notifying us of any suspected unauthorized access.
Your Choices and Privacy Requests
You may update certain account information through your account or contact us to request access to, correction of, or deletion of your personal information.
We may need to verify your identity before processing a privacy request and may retain certain information when required or permitted by law.
Depending on where you live, additional privacy rights may apply. We will respond to valid requests as required by applicable law.
To unsubscribe from promotional emails, use the unsubscribe link included in the message or contact us.
Transactional messages concerning your account, payments, security, or policy changes may continue while your account remains active or as otherwise necessary.
Children’s Privacy
The Services are intended for account holders who are at least 18 years old and are not directed to children under 13.
Parents, guardians, and caregivers may use Family First resources with children, but children should not create accounts or submit personal information directly.
If we learn that we have collected personal information directly from a child under 13 without legally sufficient authorization, we will take reasonable steps to delete it.
Please contact us if you believe a child has submitted personal information.
External Links and Third-Party Services
The Services may contain links to third-party websites or platforms. Their privacy practices are governed by their own privacy policies, and CSN is not responsible for their content or privacy practices.
We encourage you to review the privacy policies of third-party websites and services before providing them with your information.
United States Operations
The Services are operated from the United States.
If you access the Services from another country, your information may be processed in the United States, where privacy laws may differ from those in your location.
Changes to This Policy
We may update this Privacy Policy from time to time.
When we make changes, we will post the revised version with a new “Last Updated” date and provide additional notice when required by applicable law.
Your continued use of the Services after the effective date of an updated Privacy Policy is subject to the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy request, please contact us:
Privacy Email:
Privacy@My-FamilyFirst.com
Mailing Address:
Career Services Network LLC 7942 W. Bell Rd., Ste. C5-422 Glendale, AZ 85308
Telephone: 623-561-6838