REFUND AND CANCELLATION POLICY
Effective Date: October 1, 2026
Last Updated: October 1, 2026
Career Services Network LLC wants Family First membership terms to be understandable and cancellation to be straightforward. This policy applies to memberships purchased directly through the My Family First portal unless a separate written organizational agreement applies.
Seven-Day Preview Trial
A valid payment method is required when you enroll in a seven-day preview trial. The checkout page will disclose the plan, price, billing frequency, and date on which payment will begin.
Unless you cancel before the trial ends, the selected paid membership will begin automatically and the payment method on file will be charged.
Cancel before the displayed trial deadline to avoid the first charge. We intend to send a reminder approximately 48 hours before expiration, but you remain responsible for canceling on time even if an email is delayed, filtered, or not received.
How to Cancel
You may cancel at any time through the membership account area or by contacting CSN.
A cancellation is effective when it is successfully submitted. Keep the confirmation for your records.
If you request cancellation by email, include the account holder’s name and account email. Do not include payment card details.
Cancellation Email: CustomerCareer@CareerServicesNetwork.com
Cancellation Telephone: 623-561-6838
Effect of Cancellation
Canceling during the trial ends automatic conversion to a paid membership. Trial access may end immediately or at the end of the seven-day period, as shown in the account.
Canceling a paid monthly or annual membership stops future renewal charges.
Unless a refund is issued or access is terminated for misuse, paid access normally continues through the end of the current billing period.
Cancellation does not authorize continued access to the portal after the paid period ends. Previously downloaded materials remain subject to the individual-use license and may not be redistributed.
Refunds
Membership charges are generally nonrefundable after a trial, and CSN does not provide prorated refunds for unused time, missed webinars, or failure to use the portal.
However, CSN will review the following requests:
A request made within seven calendar days after the first paid charge following a trial, provided the account has not engaged in substantial downloading or misuse.
A duplicate charge or demonstrable billing error.
A charge that applicable law requires us to refund.
An exceptional circumstance that CSN agrees warrants a refund in its discretion.
Renewal charges are ordinarily nonrefundable. Contact us promptly if you believe a renewal resulted from a technical cancellation failure or billing error.
Approved refunds will be returned to the original payment method. Processing time depends on the payment provider and financial institution.
Price Changes and Failed Payments
If a recurring price changes, CSN will provide advance notice as required by applicable law.
If a payment fails, portal access may be suspended while we attempt to resolve the payment.
Canceling a membership does not eliminate amounts already due.
Organizational Purchases and Promotions
Group, employer, agency, sponsored, or promotional memberships may be governed by a separate proposal or agreement.
Complimentary access, discounts, and promotional offers have no cash value and are not refundable unless expressly stated.
Contact
Email: CustomerCare@CareerServicesNetwork.com
Mailing Address:
Career Services Network LLC 7942 W. Bell Rd., Ste. C5-422 Glendale, AZ 85308
Telephone: 623-561-6838